Frequently Asked Questions

Yes! We offer free standard shipping on all orders within the United States. There is no minimum purchase required.

We currently ship to addresses within the United States only, including Alaska and Hawaii. We do not offer international shipping at this time.

Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, so your total delivery time is usually 4-9 business days from the order date.

We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. See our Returns & Refunds Policy for full details.

Our cast iron comes pre-seasoned and ready to use. To maintain the seasoning: hand wash with warm water (avoid soap if possible), dry immediately, and rub with a thin layer of oil after each use. Never put cast iron in the dishwasher.

Yes, our ceramic and porcelain products are both dishwasher and microwave safe unless specifically noted otherwise on the product page. We recommend avoiding sudden temperature changes to prevent cracking.

We recommend using a whetstone for sharpening Japanese-style knives. A 1000/6000 grit combination stone is ideal for most maintenance. Hone your knife regularly with a ceramic rod to maintain the edge between sharpenings.

We are tax-free — no sales tax is charged on your orders.

Once your order ships, you will receive an email with tracking information. You can use this tracking number to follow your package through the carrier's website.

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.